IT Support Technician

Gilder Search Group; New York, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gilder Search Group in New York, NY is seeking an IT Support Technician to provide proactive desktop support for internal staff and onsite client projects. This hybrid role blends hands-on technical work with customer service and project assistance.

You will assist with device deployments, relocations, and security setups while traveling locally to client sites as needed. The position is ideal for junior to mid-level technicians with strong troubleshooting skills and a readiness to learn.

Qualifications

• 1 to 4 years of experience in desktop support, technical support, or IT field services.
• Experience troubleshooting Windows-based systems and hardware.
• Familiarity with Microsoft Office 365 and standard business applications.
• Basic understanding of networking concepts, including TCP/IP, Wi-Fi, and VPN connectivity.
• Experience setting up and supporting IT equipment in office environments.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Valid driver's license and willingness to travel to client sites as required.

Responsibilities

• Provide Level 1 and Level 2 desktop support for laptops, desktops, peripherals, printers, and mobile devices.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support Microsoft Windows environments and common business applications.
• Configure, deploy, and maintain end-user devices.
• Assist employees with IT-related requests and technical troubleshooting.
• Travel to client locations to support office moves and equipment deployments.
• Set up and configure computers, monitors, docking stations, printers, and peripherals.
• Ensure all equipment is properly labeled, inventoried, and operational after installation.
• Install and maintain physical security locks for laptops, desktops, monitors, and other IT equipment.
• Assist with asset tracking and inventory management.
• Ensure compliance with company and client security standards for IT equipment.
• Support internal users with daily technical issues.
• Assist with onboarding and offboarding activities, including device preparation and account setup.
• Maintain IT documentation, inventory records, and support tickets.
• Collaborate with senior IT staff on infrastructure and technology projects as needed.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Travel flexibility

Time management

Tools

Windows OS

Office 365

VPN

TCP/IP

Job description

IT Support Technician

Location: New York, NY/Hybrid

Duration: Long Term

Position Summary

We are seeking a proactive and customer-focused IT Support Technician to provide both internal IT support and onsite client support services. This role is ideal for a junior to mid-level technician with strong desktop support experience, excellent troubleshooting skills, and the ability to assist with IT equipment deployments, office relocations, and physical device security installations.

The successful candidate will support day-to-day internal IT operations while also traveling to client locations as needed to assist with technology moves, workstation setups, device installations, and securing equipment through lock installation and asset protection measures.

Key Responsibilities

Desktop & End User Support

• Provide Level 1 and Level 2 desktop support for laptops, desktops, peripherals, printers, and mobile devices.
• Diagnose and resolve hardware, software, and connectivity issues.
• Support Microsoft Windows environments and common business applications.
• Configure, deploy, and maintain end-user devices.
• Assist employees with IT-related requests and technical troubleshooting.

Client Site Support

• Travel to client locations as required to support office moves, workstation relocations, and technology deployments.
• Disconnect, transport, reconnect, and test IT equipment during client relocation projects.
• Set up and configure computers, monitors, docking stations, printers, and peripherals.
• Ensure all equipment is properly labeled, inventoried, and operational after installation.

Device Security & Asset Protection

• Install and maintain physical security locks for laptops, desktops, monitors, and other IT equipment.
• Assist with asset tracking and inventory management.
• Ensure compliance with company and client security standards for IT equipment.

Internal IT Support

• Support internal users with daily technical issues.
• Assist with onboarding and offboarding activities, including device preparation and account setup.
• Maintain IT documentation, inventory records, and support tickets.
• Collaborate with senior IT staff on infrastructure and technology projects as needed.

Required Qualifications

• 1 to 4 years of experience in desktop support, technical support, or IT field services.
• Experience troubleshooting Windows-based systems and hardware.
• Familiarity with Microsoft Office 365 and standard business applications.
• Basic understanding of networking concepts, including TCP/IP, Wi-Fi, and VPN connectivity.
• Experience setting up and supporting IT equipment in office environments.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Valid driver's license and willingness to travel to client sites as required.

Preferred Qualifications

• Experience supporting office relocation or IT migration projects.
• Knowledge of asset management and inventory tracking processes.
• Experience installing physical security devices or cable locks for IT equipment.
• CompTIA A+, Network+, or similar certification is a plus.

Key Attributes

• Sharp, resourceful, and able to troubleshoot effectively under pressure.
• Professional and customer-focused when interacting with clients and internal users.
• Adaptable and comfortable working in dynamic environments.
• Strong attention to detail and organizational skills.
• Dependable team player with a hands-on approach to problem solving.

Travel Requirements: Local travel to client locations required based on project needs