Bronx IT Help Desk Technician – On‑Site & Client‑Facing

eMazzanti Technologies; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

eMazzanti Technologies is seeking a Level 1 and Level 2 help-desk support technician for their eCare Managed Services team. This full-time role involves on-site work mainly in the Bronx, NY, assisting clients with their IT support needs.

The ideal candidate will have relevant IT support experience, strong communication skills, and a customer-centric approach. Responsibilities include managing support requests, delivering documentation, and providing mentoring within the team.

Qualifications

• Prior experience in an IT support or help-desk environment.
• Strong written and verbal communication skills.
• Customer-focused mindset and technical translation skills.

Responsibilities

• Handle and prioritize Tier 1 IT support requests.
• Serve as a technical resource for client accounts.
• Deliver quarterly account health reviews.

Skills

IT support experience

Customer service

Documentation skills

Verbal communication

Technical aptitude

Education

Experience in managed services

Tools

Microsoft Office 365

Windows Operating Systems

Active Directory

Job description

eMazzanti Technologies is seeking a Level 1 and Level 2 help-desk support technician for their eCare Managed Services team. This full-time role involves on-site work mainly in the Bronx, NY, assisting clients with their IT support needs.

The ideal candidate will have relevant IT support experience, strong communication skills, and a customer-centric approach. Responsibilities include managing support requests, delivering documentation, and providing mentoring within the team.