IT Help Desk

eMazzanti Technologies; Hoboken (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

eMazzanti Technologies in Hoboken, New Jersey, is looking for a dedicated team member to provide level 1 and 2 help desk support to our expanding client base. You will support Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365, and Azure, ensuring customer satisfaction while working in a fast-paced environment.

Ideal candidates should have good written and verbal communication skills, technical aptitude, and a desire to solve problems for others. A Technical Certification or Degree in Computer Science is required.

Qualifications

• Solid attendance record.
• Desire to make people happy when you solve their computer problem.
• Good written and verbal communication skills.

Responsibilities

• Conduct analysis and troubleshooting via telephone, email and remote control.
• Monitor and troubleshoot backup and scheduled client work.
• Work within a ticketing system to track and escalate customer issues.
• Maintain a positive demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.

Skills

Communication skills

Technical Aptitude

Knowledge of Microsoft Products

Active Directory competency

Education

Technical Certification or Degree in Computer Science

Job description

Overview

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We’re growing by double digits, offer opportunities for continuous learning about Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365 and Azure. You’ll be part of a team that supports each other and works together to ensure customer satisfaction.

Responsibilities

• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems
• Maintain a positive phone demeanor and ensure customer satisfaction
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Watchguard Firewalls, and others.
• Spot themes and proactively work to solve them.

Requirements

• Love of working in a fast paced environment
• Good written and verbal skills
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory
• Technical Aptitude.
• Desire to make people happy when you solve their computer problem.
• Solid attendance record
• Technical Certification or Degree in Computer Science