IT Help Desk Technician Level 1/2 – Microsoft & Cloud

eMazzanti Technologies; Hoboken (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

eMazzanti Technologies in Hoboken, New Jersey, is looking for a dedicated team member to provide level 1 and 2 help desk support to our expanding client base. You will support Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365, and Azure, ensuring customer satisfaction while working in a fast-paced environment.

Ideal candidates should have good written and verbal communication skills, technical aptitude, and a desire to solve problems for others. A Technical Certification or Degree in Computer Science is required.

Qualifications

• Solid attendance record.
• Desire to make people happy when you solve their computer problem.
• Good written and verbal communication skills.

Responsibilities

• Conduct analysis and troubleshooting via telephone, email and remote control.
• Monitor and troubleshoot backup and scheduled client work.
• Work within a ticketing system to track and escalate customer issues.
• Maintain a positive demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.

Skills

Communication skills

Technical Aptitude

Knowledge of Microsoft Products

Active Directory competency

Education

Technical Certification or Degree in Computer Science

Job description

eMazzanti Technologies in Hoboken, New Jersey, is looking for a dedicated team member to provide level 1 and 2 help desk support to our expanding client base. You will support Microsoft Networks, firewall and endpoint security, Cloud computing, Office 365, and Azure, ensuring customer satisfaction while working in a fast-paced environment.

Ideal candidates should have good written and verbal communication skills, technical aptitude, and a desire to solve problems for others. A Technical Certification or Degree in Computer Science is required.