IT Help Desk Technician (L1/L2) — Microsoft 365 & Azure

eMazzanti; Hoboken (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

eMazzanti in Hoboken, New Jersey, is seeking a Help Desk Support Technician to provide outstanding level 1 and level 2 support to its growing client base. Join a dynamic team focused on customer satisfaction and continuous learning in IT services.

The ideal candidate will demonstrate strong problem-solving and communication skills while effectively managing technical troubleshooting and customer service issues. A positive attitude and a dedication to maintaining client relationships are essential.

Qualifications

• Ability to understand and address customer technical issues over the phone or in person.
• Experience with troubleshooting via phone, email, and remote control.
• Competency in Microsoft Office 365 and other IT products/services.

Responsibilities

• Provide level 1 and level 2 help desk support.
• Monitor and troubleshoot customer accounts in a timely manner.
• Ensure customer satisfaction through effective communication.

Skills

Problem-solving

Customer service

Technical troubleshooting

Communication

Tools

Microsoft Office 365

Watchguard Firewalls

Job description

eMazzanti in Hoboken, New Jersey, is seeking a Help Desk Support Technician to provide outstanding level 1 and level 2 support to its growing client base. Join a dynamic team focused on customer satisfaction and continuous learning in IT services.

The ideal candidate will demonstrate strong problem-solving and communication skills while effectively managing technical troubleshooting and customer service issues. A positive attitude and a dedication to maintaining client relationships are essential.