Brokerage Client Support & Operations Associate

Truist Bank; Fairfax (VA); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid holidays

Vacation days

Sick days

Job summary

Truist Bank in Fairfax, VA is seeking an in-office Financial Services Support Specialist to assist Financial Advisors with client servicing, financial planning, and trading activities. The role requires English fluency, a Bachelor's degree or equivalent, and FINRA licenses (SIE, 7, 66) or willingness to obtain within 12 months.

Responsibilities include scheduling, data entry in Salesforce, preparing client communications, and maintaining accurate client records.

Qualifications

• Bachelor's degree or equivalent experience.
• FINRA SIE, Series 7 and 66 licenses required or be willing to pursue within 365 days of employment.
• Experience in securities industry or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist Financial Advisors in servicing clients, preparing financial plans, research, and client trades.
• Receive and place orders; respond to market info queries.
• Process corporate actions when warranted.
• Schedule and confirm client appointments; manage data in Salesforce; prepare agendas and summaries; handle routine client correspondence.
• Manage the financial advisor's calendar to maximize appointment productivity.
• Maximize sales opportunities by contacting prospective investment clients using leads.
• Provide operational guidance to Financial Advisors on systems navigation and document fulfillment.
• Ensure new business paperwork is accurately submitted and signatures obtained.
• Authenticate calls for high-risk transactions and maintain professional client interactions.
• Maintain a professional environment and positive impression.
• Submit operational requests as instructed (funds distributions, deposits, ACAT, etc.).
• Work with Financial Advisor to review reports and address issues like insufficient funds and RMDs.
• Assist with branch location needs as needed.

Skills

Telephone skills

Time management

Communication

Self-directed

MS Office

Salesforce

Education

Bachelor's degree or equivalent experience

FINRA SIE

FINRA Series 7

FINRA Series 66

Tools

Salesforce

Job description

Truist Bank in Fairfax, VA is seeking an in-office Financial Services Support Specialist to assist Financial Advisors with client servicing, financial planning, and trading activities. The role requires English fluency, a Bachelor's degree or equivalent, and FINRA licenses (SIE, 7, 66) or willingness to obtain within 12 months.

Responsibilities include scheduling, data entry in Salesforce, preparing client communications, and maintaining accurate client records.