Brokerage Client Services Associate - Advisor Support

Truist; High Point (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid holidays

Job summary

Truist is seeking an in-office Support Specialist to assist Financial Advisors in servicing clients, handling orders, and coordinating schedules. The role involves data entry, client communications and processing new account paperwork.

Applicants should have securities industry experience, strong telephone and time-management skills, and the ability to work independently. A Bachelor's degree and FINRA licenses are preferred; Salesforce experience is a plus.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of annuity products.
• FINRA SIE, Series 7 and Series 66 licenses (or ability to obtain within 365 days).
• Exceptional telephone skills with clients.
• Effective time management.
• Strong communication skills with clients and teammates.
• Ability to assimilate detailed technical information.
• Proven ability to work in a self-directed fashion.
• Proficiency in Microsoft Office applications.

Responsibilities

• Assist Financial Advisors in servicing clients, including preparing financial plans and conducting investment research.
• Receive and place orders; respond to market queries and order features.
• Process corporate actions when warranted.
• Schedule and coordinate client meetings; enter data in Salesforce; prepare correspondence and maintain client records.
• Manage the Financial Advisor's calendar and optimize appointment productivity.
• Identify sales opportunities from leads and client attributes.
• Provide operational support and guidance to Financial Advisors.
• Ensure new business paperwork is completed with proper signatures and follow-up.
• Authenticate transactions to mitigate risk; perform high-risk callbacks.
• Maintain professional environment and handle routine operational requests.
• Assist with branch location needs as required.

Skills

Securities industry experience

Telephone skills

Time management

Effective communication

Technical aptitude (MS Office)

Self-directed work style

Financial market knowledge

Client servicing

Brokerage/trading knowledge

Ability to handle complex information

Education

Bachelor's degree or equivalent experience

Bachelor's degree in business, accounting, finance, banking or equivalent

Tools

SalesForce

Job description

Truist is seeking an in-office Support Specialist to assist Financial Advisors in servicing clients, handling orders, and coordinating schedules. The role involves data entry, client communications and processing new account paperwork.

Applicants should have securities industry experience, strong telephone and time-management skills, and the ability to work independently. A Bachelor's degree and FINRA licenses are preferred; Salesforce experience is a plus.