Broker Support Marketing Liaison - Member-Focused

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

CommunityCare HMO Inc. seeks a Broker Support Marketing Liaison to assist brokers via email and phone with billing, eligibility, claims, and benefit verification inquiries. The role emphasizes member-centric service and collaboration across teams to uphold the health plan’s caring culture.

The ideal candidate has strong communication, organization, and relationship-building skills, with preferred health insurance experience and a professional, client-focused approach.

Qualifications

• High school diploma or equivalent required with relevant experience.
• Customer service and direct customer interaction experience preferred.
• Health insurance experience preferred and background checks completed.

Responsibilities

• Monitor broker support emails and phone inquiries and coordinate with internal teams.
• Answer calls from brokers/agents and initiate outgoing calls as needed.
• Build relationships with agent contacts to validate information.
• Provide clear, client-friendly communications and manage deliverables.
• Maintain organization, meet deadlines, and assist with project coordination.

Skills

Exceptional telephone manner

Customer service skills

Active listening skills

Verbal communications

Written communications

Time management

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Excel

Microsoft Office

Job description

CommunityCare HMO Inc. seeks a Broker Support Marketing Liaison to assist brokers via email and phone with billing, eligibility, claims, and benefit verification inquiries. The role emphasizes member-centric service and collaboration across teams to uphold the health plan’s caring culture.

The ideal candidate has strong communication, organization, and relationship-building skills, with preferred health insurance experience and a professional, client-focused approach.