Broadcast Systems Support Engineer (24/7 On-Call)

Remote; San Francisco (CA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

AccuWeather is seeking a Client Systems Specialist to provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers. The role supports around-the-clock coverage, with on-call duties and occasional travel for product demonstrations, installations, and training.

You will troubleshoot software/hardware issues, maintain systems, and coordinate with sales, account management, and internal teams.

Qualifications

• At least one year of professional experience supporting PC or Mac computers, software, or hardware.
• Strong customer service skills under pressure and during urgent technical issues.
• Able to troubleshoot and resolve software/hardware problems end-to-end.
• Clear communication of technical information to varied audiences.
• Willingness to travel occasionally for demonstrations and training.

Responsibilities

• Serve as a primary technical support resource for AccuWeather TV customers by phone, email, and remote support.
• Participate in 24/7 support coverage and on-call rotation, including evenings, weekends, and holidays.
• Monitor and prioritize customer requests based on urgency and impact on operations.
• Troubleshoot software, hardware, system configuration, and data issues affecting on-air operations.
• Document issues, steps taken, resolutions, and follow-up actions for knowledge sharing.
• Escalate complex issues to management and developers with clear details for resolution.
• Communicate with sales and account management about ongoing issues and customer satisfaction.
• Provide proactive guidance to prevent recurring problems and improve reliability.
• Maintain proficiency and required certifications on AccuWeather TV graphics systems.

Skills

Customer service

Technical support

Troubleshooting

On-call support

Remote communication

Documentation

Job description

AccuWeather is seeking a Client Systems Specialist to provide responsive customer service, technical support, and troubleshooting for approximately 100 AccuWeather TV customers. The role supports around-the-clock coverage, with on-call duties and occasional travel for product demonstrations, installations, and training.

You will troubleshoot software/hardware issues, maintain systems, and coordinate with sales, account management, and internal teams.