Broadcast Systems Support Specialist (24/7 On-Call)

AccuWeather Careers; Oregon; Hybrid; USD 55,000 - 75,000; Full time

Job summary

AccuWeather is seeking a Client Systems Specialist to provide responsive customer service and technical support for about 100 AccuWeather TV customers. The role requires on-call coverage, proactive communication, and advanced troubleshooting to ensure reliable operation of software, hardware, and data services.

Travel for demonstrations, installations, and training is occasionally required. Knowledge of broadcast graphics systems and meteorological data is preferred, with opportunities to mentor

Qualifications

• Minimum one year of professional experience supporting PC or Mac computers, software or hardware.
• Strong customer service skills, including staying calm and professional during urgent issues.
• Ability to troubleshoot software and hardware problems and follow issues to resolution.
• Ability to clearly communicate technical information to customers and colleagues.
• Willingness to travel occasionally for demonstrations, installations, training, and trade shows.
• Availability for 24/7 on-call coverage including evenings, weekends, and holidays.

Responsibilities

• Serve as the primary technical support resource for AccuWeather TV customers via phone, email, and remote support.
• Participate in 24/7 on-call coverage and the assigned on-call schedule.
• Troubleshoot and resolve software, hardware, system configuration, and data issues affecting on-air operations.
• Escalate complex issues with clear details to management and developers.
• Provide remote customer training on system operation and new features.
• Document issues, troubleshooting steps, and resolutions for knowledge sharing.
• Travel occasionally for demonstrations, installations, and training.
• Coordinate with sales/account management on ongoing customer issues and needs.

Skills

Customer service

Troubleshooting

Communication

On-call support

Travel readiness

Education

Relevant education or technical training

Tools

AccuWeather graphics systems

Job description

AccuWeather is seeking a Client Systems Specialist to provide responsive customer service and technical support for about 100 AccuWeather TV customers. The role requires on-call coverage, proactive communication, and advanced troubleshooting to ensure reliable operation of software, hardware, and data services.

Travel for demonstrations, installations, and training is occasionally required. Knowledge of broadcast graphics systems and meteorological data is preferred, with opportunities to mentor