Client Systems Specialist (Fully Remote)

AccuWeather; United States; Hybrid; USD 42,000 - 70,000; Full time

Job summary

AccuWeather is seeking a responsive technical support specialist for AccuWeather TV customers. You will diagnose issues, provide troubleshooting, and ensure timely resolutions in a live broadcast environment.

The role requires working in an office or remote support setting with occasional travel to customer sites and trade shows, and participation in 24/7 on-call coverage. Strong communication and customer service skills are essential, along with the ability to handle after-hours work and

Qualifications

• At least one year of PC or Mac support experience or equivalent technical training.
• Office or remote support setting with occasional travel to customer sites and trade shows.
• Involves after-hours on-call support for live broadcast environments.
• Strong customer service, troubleshooting, and communication skills.

Responsibilities

• Provide responsive technical support and troubleshooting for AccuWeather TV customers.
• Participate in 24/7 on-call coverage and document issues to resolution.

Skills

Customer service

Troubleshooting

Communication skills

PC/Mac support experience

Job description

• Provide responsive technical support and troubleshooting for AccuWeather TV customers.
• Participate in 24/7 on-call coverage and document issues to resolution.

Requirements:

• At least one year of PC or Mac support experience or equivalent technical training.
• Strong customer service, troubleshooting, and communication skills.
• Office or remote support setting with occasional travel to customer sites and trade shows.
• Involves after-hours on-call support for live broadcast environments.

Company:

• AccuWeather provides accurate weather forecasts used worldwide.
• Founded in 1962, it serves more than half of the Fortune 500.

AccuWeather

AccuWeather is recognized as the most accurate and most used source of weather forecasts and warnings worldwide, serving billions of consumers and more than half of the Fortune 500. Founded in 1962, the company values diversity, inclusion, and equal opportunity.