Broadcast IT Support Specialist - On-Call

AccuWeather; United States; Hybrid; USD 42,000 - 70,000; Full time

Job summary

AccuWeather is seeking a responsive technical support specialist for AccuWeather TV customers. You will diagnose issues, provide troubleshooting, and ensure timely resolutions in a live broadcast environment.

The role requires working in an office or remote support setting with occasional travel to customer sites and trade shows, and participation in 24/7 on-call coverage. Strong communication and customer service skills are essential, along with the ability to handle after-hours work and

Qualifications

• At least one year of PC or Mac support experience or equivalent technical training.
• Office or remote support setting with occasional travel to customer sites and trade shows.
• Involves after-hours on-call support for live broadcast environments.
• Strong customer service, troubleshooting, and communication skills.

Responsibilities

• Provide responsive technical support and troubleshooting for AccuWeather TV customers.
• Participate in 24/7 on-call coverage and document issues to resolution.

Skills

Customer service

Troubleshooting

Communication skills

PC/Mac support experience

Job description

AccuWeather is seeking a responsive technical support specialist for AccuWeather TV customers. You will diagnose issues, provide troubleshooting, and ensure timely resolutions in a live broadcast environment.

The role requires working in an office or remote support setting with occasional travel to customer sites and trade shows, and participation in 24/7 on-call coverage. Strong communication and customer service skills are essential, along with the ability to handle after-hours work and