Broadcast IT Technician: Live Ops Support & On-Call

Nexstar Media Group; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Nexstar Media Group is seeking an IT Technician to provide frontline and intermediate technical support for broadcast, production, and business technology systems. You will bridge traditional IT support with broadcast engineering to keep computers, software, networks, and media workflows running smoothly.

Responsibilities include Tier 1 and 2 support, configuration and deployment of hardware, basic network troubleshooting, and supporting Microsoft 365 services.

Qualifications

• Technical degree or equivalent work experience in IT or broadcasting.
• Experience supporting Windows OS and Microsoft 365 applications.
• Fluency in English and strong communication skills.
• Valid driver's license with acceptable driving record.
• Occasional evening, weekend, holiday, and on-call support.

Responsibilities

• Provide Tier 1 and Tier 2 support for broadcast and corporate technology systems.
• Respond to and resolve support requests through ticketing systems, phone, email, and in-person assistance.
• Troubleshoot workstation, software, printer, mobile device, and peripheral issues.
• Configure, deploy, and maintain desktops, laptops, monitors, and user hardware.
• Perform basic network troubleshooting for wired and wireless systems.
• Support IP-based broadcast and production technologies.
• Identify connectivity and performance issues affecting broadcast operations.
• Coordinate with engineering team to resolve infrastructure issues.
• Assist with software deployment, updates, and patch management.
• Assist with equipment installation, testing, and system upgrades.
• Create and manage user accounts, permissions, and group memberships.
• Maintain documentation of issues, resolutions, and standard operating procedures.
• Maintain asset inventory and technology documentation.
• Monitor system health and elevate issues to Broadcast Engineers when necessary.
• Participate in after-hours support and on-call rotations as required.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

Skills

Technical Troubleshooting

Customer Focus

Communication Skills

Problem Solving

Education

Information Systems

Digital Electronics

Broadcasting

Job description

Nexstar Media Group is seeking an IT Technician to provide frontline and intermediate technical support for broadcast, production, and business technology systems. You will bridge traditional IT support with broadcast engineering to keep computers, software, networks, and media workflows running smoothly.

Responsibilities include Tier 1 and 2 support, configuration and deployment of hardware, basic network troubleshooting, and supporting Microsoft 365 services.