Broadcast IT Engineer — On-Air Support & 24/7 Ops

Disney Cruise Line - The Walt Disney Company; Inglewood (CA); On-site; Confidential; Full time

Job summary

Disney Cruise Line - The Walt Disney Company in Los Angeles, CA seeks an on-site Production Technologies support engineer to assist with broadcast/media workflows and enterprise technology solutions for daily operations and live productions, including after-hours/weekend support as scheduled.

You will collaborate with production teams, broadcast groups, and creative staff to troubleshoot incidents, manage assets, and perform OS imaging and software deployments across PC, Mac, and mobile devices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
• Experience in IT service management and help desk best practices
• Experience with enterprise networks and infrastructure

Responsibilities

• Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems
• Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals
• Performs infrastructure management / maintenance tasks
• Conference rooms support
• Performs user administrations
• Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems
• Organizes and executes office moves and asset reallocations
• Performs OS imaging tasks and maintains standards for all platforms for studios
• Performs preventative maintenance on all systems and equipment in order to ensure optimum performance
• Application deployment / management including Creative Cloud
• Event support
• Printer support for Studios & Offices
• On-Air afterhours/weekend support as scheduled*

Skills

Help Desk/Desktop Support

IT Service Management

Networking knowledge

Time management

Communication skills

Attention to detail

Multitasking

Pressure handling

Education

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering

Tools

Jamf

ACMT

CCT

Job description

Disney Cruise Line - The Walt Disney Company in Los Angeles, CA seeks an on-site Production Technologies support engineer to assist with broadcast/media workflows and enterprise technology solutions for daily operations and live productions, including after-hours/weekend support as scheduled.

You will collaborate with production teams, broadcast groups, and creative staff to troubleshoot incidents, manage assets, and perform OS imaging and software deployments across PC, Mac, and mobile devices.