Associate Production Engineer

Disney Cruise Line - The Walt Disney Company; Inglewood (CA); On-site; Confidential; Full time

Job summary

Disney Cruise Line - The Walt Disney Company in Los Angeles, CA seeks an on-site Production Technologies support engineer to assist with broadcast/media workflows and enterprise technology solutions for daily operations and live productions, including after-hours/weekend support as scheduled.

You will collaborate with production teams, broadcast groups, and creative staff to troubleshoot incidents, manage assets, and perform OS imaging and software deployments across PC, Mac, and mobile devices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
• Experience in IT service management and help desk best practices
• Experience with enterprise networks and infrastructure

Responsibilities

• Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems
• Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals
• Performs infrastructure management / maintenance tasks
• Conference rooms support
• Performs user administrations
• Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems
• Organizes and executes office moves and asset reallocations
• Performs OS imaging tasks and maintains standards for all platforms for studios
• Performs preventative maintenance on all systems and equipment in order to ensure optimum performance
• Application deployment / management including Creative Cloud
• Event support
• Printer support for Studios & Offices
• On-Air afterhours/weekend support as scheduled*

Skills

Help Desk/Desktop Support

IT Service Management

Networking knowledge

Time management

Communication skills

Attention to detail

Multitasking

Pressure handling

Education

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering

Tools

Jamf

ACMT

CCT

Job description

Job Summary

The Production Technologies team is responsible for day-to-day Enterprise Technology Services solutions. The team collaborates with production/broadcast teams and creative groups with the guidance from the manager to ensure the broadcast / media engineering workflows are up and functional, manage hardware of control rooms as well as end user devices and provide onsite support for Disney Global Network infrastructure.

The team supports the daily operations of media production, live shows, and broadcast/streaming delivery across multiple distribution channels. The team also gathers new system and network requirements, designs and documents implementation plans, and executes them to meet the evolving technology needs of the studio environment.

This position is critical in supporting on-air productions at Hollywood Park ESPN to ensure seamless operation and support of Disney’s enterprise technology solutions critical to production, broadcast, and creative workflows. This role provides dedicated technology support for knowledge workers and productions. This engineer will take guidance from a manager and senior engineers to provide daily broadcast operation support.

Responsibilities and Duties of the Role

• Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems

• Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshootingand general Q&A acrossPC, Mac, Smartphones, Tablets, and Peripherals

• Performs infrastructure management / maintenance tasks

• Conference rooms support

• Performs user administrations

• Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolvingthe problems

• Organizes and executes office moves and asset reallocations

• Performs OS imaging tasks and maintains standards for all platforms for studios

• Performs preventative maintenance on all systems and equipment in order to ensure optimum performance

• Application deployment / management including Creative Cloud

• Event support

• Printer support for Studios & Offices

• On-Air afterhours/weekend support as scheduled*

Basic Qualifications

• Previous experience working as Help Desk/Desktop Support

• Experience with IT Service Management

• General networking and infrastructure knowledge

• Exceptional time management and organizational skills

• Communication skills to interact with both stakeholders and team members

• Strong attention to detail

• Ability to multitask

• Ability to work under pressure

Preferred Qualifications

• CompTIA A+

• Apple Certified Macintosh Technician (ACMT)

• Cisco Certified Technician (CCT)

• Endpoint management experience

• Jamf experience

• Application deployment/packaging

Required Education

Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Additional Information

• *This team and this role support a 24/7 operation

• Candidates must be able and willing to work a flexible schedule based on business needs, including:

  • Nights

  • Weekends

  • Holidays

The hiring range for this position in Los Angeles, CA is $73,100 to $98,000.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.