Production System Engineer

Milestone Technologies, Inc.; Burbank (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Milestone Technologies, Inc. seeks a Production System Engineer to install, configure, operate and repair broadcast/media endpoints and related hardware/software.

Responsibilities include managing streaming and conference infrastructure, coordinating with Disney HR/CRM for user provisioning, and performing O365 service administration for Production Collaboration and Email services. You will work with cross-functional teams to design and deploy solutions, perform routine maintenance, and support

Qualifications

• Proven track record providing end user IT services.
• Minimum 5 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting

Responsibilities

• Provide end user IT services including incident resolutions, asset management, patch/upgrade management, software installations and troubleshooting across PC/Mac/clients.
• Onsite end user support during broadcast/media production hours including nights and weekends as scheduled.
• Manage and support network infrastructure services for multiple locations.
• Collaborate with other technology teams and external partners to implement and resolve IT solutions.
• Assist with office moves, asset reallocations and OS imaging tasks to maintain standards.

Skills

End user IT services

Image build and deployment

Windows 10/11

macOS

Microsoft 365 apps

JAMF/InTune/SCCM

Strong communication

Education

BS/BA degree in relevant technical discipline

Tools

JAMF

Intune

SCCM

Job description

Note: "Looking for candidates who are currently located in Burbank, CA"

Responsibilities:

Seeking a Production System Engineer position to perform a variety of specialized and complex activities involved in the installation, configuration, set-up, operations, modification and repair of broadcast/media endpoints, automated office, and conference equipment, systems and related hardware and software.

Services and Infrastructure Support and Management

Facilitates and manage technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade.

Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.

Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.

Performs infrastructure management / maintenance tasks

Manages conference rooms

Performs user identity administrations – Works with Disney HR/CRM/BU to ensure the timely deployment and provisioining of user accounts and assets

Performs O365 service administration tasks for Production Collaboration / Email service which includes –

User account / Email account provisioning

Sharepoint administration

Authentication / Security Management

Audit / Reports

Oversees provision of access to internal streaming services. Performs account

administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.

Works with the leadership to execute Asset Management / Procurement across the board for Disney production groups

Supports as tier 1 for Network services for production area/workflows.

Responds to system/network outages, escape and participate in collaboratative remediation sessions

End User Support & Production Support

Provides end user production/workplace support including incident resolutions, asset management, patch/upgrade management, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals – creative pherifers includes Cyntiq.

Provides onsite end user support during broadcast/media production hours including nights and weekends as scheduled.

Manages and supports network infrastructure services for multiple locations.

Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.

Partners with other production technology and media engineering teams to support production network and hardware.

Organizes and executes office moves and asset reallocations

Performs OS imaging tasks and maintains standards for all platforms for studios

Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.

Event support

Printer management

Requirements

Proven track record providing end user IT services.

Minimum 5 years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting

Deep knowledge of Microsoft Windows (10/11), macOS, and Microsoft 365 apps. Image build and deployment experience

Competency using JAMF/InTune/SCCM

Emphasis on sharing of knowledge through good communications, peer training, and written documentation

Ability to work independently without oversight

Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact

Initiative and ability to research problems independently and find root causes

Positive customer service and team attitude

Focused on quality, organized, committed to continual improvement

Outstanding ability to interact and communicate with all levels of end users

Outstanding ability to organize and prioritize technical services

Education

BS/BA degree in relavant technical discipline