Broadband Customer Support Specialist | Billing & Helpdesk

Direct Communications; Unity (ME); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k) with 6% Company matching

Prorated PTO

Tuition Reimbursement Program (prof &

Free internet within service footprint

On-the-job training

Job summary

Direct Communications is hiring a Broadband Customer Support Representative in Unity, Maine. You will be the first point of contact, handling inquiries by phone, email, and text, with a focus on billing issues and account updates.

You will maintain detailed CRM records and collaborate with other teams to resolve problems, ensuring high customer satisfaction. Qualifications include a high school diploma or equivalent, Windows proficiency, and prior customer service experience in

Qualifications

• High School diploma or equivalent; higher education preferred.
• Experience in customer service, preferably in telecom or broadband.
• Proficiency with Windows-based environment and CRM tools.
• Strong communication skills and attention to detail.

Responsibilities

• Respond to inquiries via phone, email, and text with accurate information.
• Assist customers with billing inquiries and payments.
• Troubleshoot general issues to maintain a smooth experience.
• Document interactions in the CRM system in detail.
• Collaborate across departments to resolve complex issues.
• Follow up to ensure issues are resolved effectively.
• Stay updated on company policies and offerings.
• Provide feedback to improve customer service processes.

Skills

Flexibility

Time management

Professional communications

Results driven

Customer focus

Learning

Education

High School diploma or equivalent

Tools

CRM software

Job description

Direct Communications is hiring a Broadband Customer Support Representative in Unity, Maine. You will be the first point of contact, handling inquiries by phone, email, and text, with a focus on billing issues and account updates.

You will maintain detailed CRM records and collaborate with other teams to resolve problems, ensuring high customer satisfaction. Qualifications include a high school diploma or equivalent, Windows proficiency, and prior customer service experience in