Customer Success & Growth Assistant

Direct Communications; Unity (ME); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Tuition reimbursement

Paid time off

Paid holidays

Free internet

Job summary

Direct Communications is seeking a collaborative Success & Growth Assistant to serve as the primary customer contact, guiding broadband journeys and supporting growth in rural Maine. You’ll handle calls and messages with empathy, helping customers understand premium options and ensuring smooth installations.

You’ll leverage CRM tools to maintain records, generate KPI insights, and help the team sustain a customer-first, growth-oriented culture.

Qualifications

• 1–3 years in customer service, sales support, or administration.
• CRM systems experience (Salesforce/HubSpot) beneficial.
• Comfortable with basic broadband troubleshooting.

Responsibilities

• Handle inbound calls, emails, and chats with empathy.
• Educate customers on high-end solutions (routers, Arlo cameras, mobile services).
• Coordinate installations and maintain accurate CRM records.
• Represent the brand at outreach events to grow the customer base.
• Analyze data and produce KPI reports to improve customer experience.

Job description

Direct Communications is seeking a collaborative Success & Growth Assistant to serve as the primary customer contact, guiding broadband journeys and supporting growth in rural Maine. You’ll handle calls and messages with empathy, helping customers understand premium options and ensuring smooth installations.

You’ll leverage CRM tools to maintain records, generate KPI insights, and help the team sustain a customer-first, growth-oriented culture.