Customer Service Pro: Broadband & Billing Support

Empower Broadband; Bracey (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Empower Broadband in Bracey, Virginia is seeking a dependable Customer Service Representative to join our team. You will support broadband operations, billing, and office administration while delivering exceptional service to customers.

Responsibilities include greeting customers, answering calls about services and payments, processing payments, assisting with service applications, coordinating with technicians, and maintaining accurate records.

Qualifications

• High school diploma or GED required; 3+ years in general office work.
• Excellent verbal and written communication; able to handle confidential information.
• Accurate data entry and record keeping; proficient with standard office software.
• Good organizational skills and ability to work in a team and meet deadlines.
• Experience in a telecommunications or customer-service environment preferred.

Responsibilities

• Greet and assist customers and the public professionally.
• Process payments, balance daily transactions, and prepare deposits.
• Handle service orders, account changes, and data entry with accuracy.
• Assist with applications for services and coordinate with technicians as needed.
• Maintain knowledge of rates, terms, and company policies.

Skills

Customer service

Data entry

Communication skills

Teamwork

Organizational skills

Education

High school diploma or GED

Associate degree in business or related field

Tools

MS Office (Word/Excel)

Job description

Empower Broadband in Bracey, Virginia is seeking a dependable Customer Service Representative to join our team. You will support broadband operations, billing, and office administration while delivering exceptional service to customers.

Responsibilities include greeting customers, answering calls about services and payments, processing payments, assisting with service applications, coordinating with technicians, and maintaining accurate records.