Brewery General Manager: Lead Guest Experience & Growth

The Boston Beer Company

Boston (MA)

On-site

USD 77,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Tuition reimbursement

Fertility/adoption support

Free financial coaching

Health & wellness program and other 福利

Professional development & training

Free beer!

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Job summary

The Boston Beer Company in Boston, MA, seeks a Full Time General Manager to lead the Samuel Adams Boston Brewery experience, drive revenue, guest satisfaction, and community engagement while ensuring the brewery remains a welcoming destination for guests and coworkers alike.

You will partner with Marketing, Sales, Brewing, Safety, Product Development, Quality Assurance, and Brand teams to deliver events, programs, and experiences that increase visitation and brand affinity, while developing

Qualifications

Bachelor's degree required.
8+ years of experience in the food and beverage or hospitality industry with a demonstrated record of growth and leadership.
Strong experience in budgeting, financial management, labor planning, and cost control.
Experience in project planning, facilities management, budgeting, and financial analysis.
Experience leading events, promotions, and community engagement initiatives.
Proficiency with Microsoft Excel and Microsoft Word.

Responsibilities

Lead overall brewery and taproom performance, including revenue growth, profitability, guest experience, operational excellence, and brand engagement.
Develop and execute annual business plans, budgets, and growth strategies while driving fiscal responsibility across operations.
Build and maintain relationships with local organizations, businesses, nonprofits, cultural institutions, and community stakeholders to strengthen brand presence.
Partner with Marketing, Sales, Brewing, Safety, Product Development, Quality Assurance, and Brand teams to deliver events, programs, and experiences that increase visitation and brand affinity.
Oversee taproom operations, brewery tours, retail offerings, and events to ensure exceptional hospitality, service quality, safety, and financial performance.
Ensure compliance with alcohol service regulations, food and beverage safety standards, and company policies.
Drive continuous improvement initiatives focused on operational efficiency, guest satisfaction, safety, and financial results.
Coordinate brewery-wide communication, site initiatives, and cross-functional collaboration to support a safe, productive, and welcoming environment.
Hire, coach, develop, and retain high-performing coworkers while fostering a culture of hospitality, accountability, collaboration, inclusion, and continuous improvement.