Restaurant General Manager

Wachusett Brewing Company; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Harpoon Beer Hall in Boston's Seaport is seeking an experienced General Manager to own and lead a flagship, multi‑dimensional operation including dining, brewery tours, private events, retail, and more—all in one roof.

You'll drive performance, supervise department heads, and cultivate a culture that energizes both guests and team members, delivering hospitality with heart and purpose.

Qualifications

• 3+ years of general management experience in a fast-paced hospitality setting.
• Experience with P&L ownership, labor scheduling, and cost control.
• Proven ability to develop people and lead with clarity and integrity.
• Skilled with hospitality systems such as Toast, Restaurant365 and Sling.
• Flexible to work nights, weekends, holidays, and key events.

Responsibilities

• Oversee all daily operations across FOH, BOH, events, retail, and tours to ensure smooth execution and memorable guest experiences
• Lead and develop a team of managers, building strong leadership at every level and driving accountability across departments
• Own the P&L—delivering on revenue, labor, and cost targets while maintaining service excellence
• Lead from the floor during peak service, modeling hospitality standards and team culture
• Champion operational tools and systems (Toast, Restaurant365, Sling) for scheduling, inventory, and reporting
• Ensure the facility, service, and staff presentation meet high standards of safety, cleanliness, and brand alignment
• Collaborate with marketing and events to activate programming and drive traffic
• Maintain structured internal communications and lead weekly manager meetings

Skills

Leadership

P&L ownership

Labor scheduling

Cost control

People development

Guest experience

Communication

Tools

Toast

Restaurant365

Sling

Job description

Harpoon Beer Hall in Boston's Seaport is looking for an experienced and high-impact General Manager to lead the charge at our flagship location. This is a unique opportunity to take ownership of a multi-dimensional, guest-forward operation that includes full-service dining, brewery tours, private events, a retail store, and more-all under one roof.

As General Manager, you'll be the face and heartbeat of Harpoon Boston, responsible for driving performance, leading department heads, and creating a culture that energizes both the team and the guest experience. This is a hands-on leadership role that demands vision, accountability, and a passion for craft beer and community.

What You'll Do

• Oversee all daily operations across FOH, BOH, events, retail, and tours to ensure smooth execution and memorable guest experiences
• Lead and develop a team of managers, building strong leadership at every level and driving accountability across departments
• Own the P&L-delivering on revenue, labor, and cost targets while maintaining service excellence
• Lead from the floor during peak service, modeling hospitality standards and team culture
• Champion operational tools and systems (Toast, Restaurant365, Sling, etc.) for scheduling, inventory, and reporting
• Ensure the facility, service, and staff presentation meet the highest standards of safety, cleanliness, and brand alignment
• Collaborate with marketing and events to activate programming, drive traffic, and represent the brand in the community
• Maintain structured internal communications and lead weekly manager meetings to align the team and share goals

Who You Are

• A proven hospitality leader with 3+ years of general management experience in a fast-paced, food and beverage-driven setting
• Experienced in full P&L ownership, labor scheduling, and cost control practices
• Known for developing people, solving problems, and leading with clarity and integrity
• Skilled at using systems like Toast, Restaurant365, and Sling
• Highly organized, emotionally intelligent, and energized by guest-facing leadership
• Passionate about craft beer and building a culture that connects people to product and place
• Flexible to work nights, weekends, holidays, and key event days as required

Why Join Harpoon

This is more than a restaurant job. It's a leadership opportunity inside one of Boston's most beloved beer brands, supported by a growing collective that believes in hospitality with heart, creativity with purpose, and culture with staying power. You'll help set the tone for the entire guest experience-and help lead Harpoon Boston into its next great chapter.