Breakfast Service Lead — Flexible Schedule & Guest Satisfaction

ZMC Hotels; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Flexible schedule

Job summary

ZMC Hotels in Tucson, AZ is seeking a guest-focused front desk supervisor to oversee daily operations, welcome arriving guests, and ensure a warm, efficient check-in experience. Maintain knowledge of daily house counts, in-house groups, and features; work to improve guest satisfaction scores; promote breakfast options in line with brand standards.

Excellent communication and teamwork are essential as you lead staff and coordinate with other departments to deliver exceptional service.

Qualifications

• Must be highly organized and possess thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.

Responsibilities

• Maintain complete knowledge of daily house count, in-house groups, and features and services provided by the hotel.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Greet and acknowledge all arriving guests.
• Be aware of guests’ needs; assist in providing a pleasant experience.
• Promote and educate guests on all breakfast options available per brand standards.

Skills

Guest service

Organization

Communication

Team leadership

Computational ability

Job description

ZMC Hotels in Tucson, AZ is seeking a guest-focused front desk supervisor to oversee daily operations, welcome arriving guests, and ensure a warm, efficient check-in experience. Maintain knowledge of daily house counts, in-house groups, and features; work to improve guest satisfaction scores; promote breakfast options in line with brand standards.

Excellent communication and teamwork are essential as you lead staff and coordinate with other departments to deliver exceptional service.