Breakfast Concierge & Guest Experience Champ

Concord Hospitality Enterprises; Linthicum (MD); On-site; USD 44,413,824 - 45,846,528; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability options

Tuition assistance

401K

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a front-line Concierge to enhance guest experiences at our Maryland property. You will provide restaurant and entertainment guidance, directions, and top-tier service to ensure memorable visits.

Responsibilities include handling guest requests, coordinating with hotel departments, and maintaining professional appearance. Requires the ability to obtain Maryland Serve Safe certification and a commitment to guest satisfaction.

Qualifications

• Must demonstrate exceptional guest service and professional communication.
• Ability to respond to guest requests with accuracy and courtesy.
• Willingness to obtain Maryland Serve Safe certificate if not already held.

Responsibilities

• Respond to guest requests for special arrangements or services (transportation, reservations, dry cleaning) by making arrangements or identifying providers.
• Respond to guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information about the property and surrounding area amenities and events.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate departments to resolve guest calls, requests, or problems.
• Review shift logs and document pertinent information in logbooks.
• Monitor club lounge for seating, service, safety, and guest well-being.
• Report accidents, injuries, and unsafe conditions; complete safety training and certifications.
• Follow company policies; maintain uniform appearance and confidentiality of information.
• Welcome and acknowledge guests; anticipate needs; assist guests with disabilities; express genuine appreciation.
• Communicate clearly; prepare and review documents; answer phones with proper etiquette.
• Pay rate of $15.50-$16.00 per hour.

Skills

Customer service

Communication skills

Problem solving

Education

Maryland Serve Safe certificate

Job description

Concord Hospitality Enterprises is seeking a front-line Concierge to enhance guest experiences at our Maryland property. You will provide restaurant and entertainment guidance, directions, and top-tier service to ensure memorable visits.

Responsibilities include handling guest requests, coordinating with hotel departments, and maintaining professional appearance. Requires the ability to obtain Maryland Serve Safe certification and a commitment to guest satisfaction.