Concierge-Breakfast Attn

Tapestry Conshohocken; Linthicum (MD); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Discounted room rates

Training & development

Career advancement opportunities

Job summary

TownePlace Suites BWI in Linthicum Heights, MD is seeking a friendly Concierge to assist guests with directions, local recommendations, and special requests, delivering the guest experience the hotel brand promises.

Responsibilities include handling guest inquiries, coordinating services, recording requests, and maintaining professional appearance; Maryland Serve Safe certification is required or obtainable.

Qualifications

• Maryland Serve Safe certificate required or able to obtain within timeframe.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including events.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Bell person, Housekeeping or other departments to resolve guest issues.
• Monitor club lounge for seating, safety, and guest well‑being.
• Report accidents and unsafe conditions; complete safety training and certifications.
• Follow company policies, maintain professional appearance, and protect assets.
• Welcome and acknowledge guests; assist individuals with disabilities; express appreciation.
• Communicate clearly and review written documents and calls with proper etiquette.

Skills

Maryland Serve Safe certificate

Job description

TownePlace Suites BWI, Linthicum Heights, MD 21090, USA

• Front Office
• Full-Time
• Requisition #: CONCI062438

Description

We are hiring a Concierge.

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full-service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the area's best expected attractions – makes their stay memorable for years to come.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well‑being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Qualifications and Certifications

• Must be able to obtain or have a Maryland Serve Safe certificate.

Benefits (Full Time Associates only)

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short‑term/long‑term disability options, tuition assistance, 401(k), discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Pay rate $15.50-$16.00

We are an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.