Concierge/Breakfast Attendant

Anne Arundel Workforce Development Corporation; Relay (MD); On-site; USD 21,352 - 22,041; Full time

Job summary

Anne Arundel Workforce Development Corporation is seeking a Concierge/Breakfast Attendant for a full-time, on-site role near the BWI Airport area. Compensation is $15.50 to $16.00 per hour, with a focus on guest experience and area guidance.

The role involves assisting guests with requests, coordinating with hotel staff, and delivering information on local attractions to enhance stays. Certification in Maryland Serve Safe is noted as a requirement.

Responsibilities

• Respond to guest requests for arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well‑being of guests.

Job description

Concierge/Breakfast Attendant

Application Deadline: 28 August 2026

Department: Hospitality

Employment Type: Full Time

Location: BWI Airport Business

Compensation: $15.50 - $16.00 / hour

Description

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full-service hotel in providing the guest with the total “Guest Experience.” You are the go‑to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the area’s best expected attractions – makes their stay memorable for years to come

Key Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well‑being of guests.

Skills, Knowledge and Expertise

• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Must be able to obtain or have a Maryland Serve Safe certificate.

Benefits

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.