Break/Fix Technician - Salt Lake City

Apex Systems; Salt Lake City (UT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with company match

Employee stock purchase program (ESPP)

Job summary

Everforth Apex is seeking a Break/Fix Technician for on-site work in Salt Lake City, Utah, with travel to nearby locations. The role covers desk-side support, troubleshooting, parts replacement, and basic deployments on client assets.

A reliable vehicle is required for multi-site visits, and the position is long-term with potential for growth. Candidates should have 1–3 years of experience, Windows OS knowledge, and a CompTIA A+ certification (or equivalent).

Qualifications

• Experience: 1–3 years servicing or deploying computer equipment in a corporate setting.
• Proven customer service background.
• Knowledge of Windows operating system environments; ability to follow technical instructions.

Responsibilities

• Provide IT service delivery including IMAC, break-fix, and deskside support.
• Coordinate with end-users on expectations and availability for services.
• Troubleshoot, perform parts replacement, system upgrades, and basic deployments.
• Identify issues that could affect the end-user experience and escalate when needed.
• Meet service level agreements and customer satisfaction goals.
• Follow predefined procedures and lift/move technology up to 35 pounds.

Skills

Customer service

Verbal communication

Conflict resolution

Windows OS

Education

CompTIA A+ certification

Job description

Break/Fix Technician – Salt Lake City

Location: Salt Lake City, Utah (On-site)

Alternate Location: Ogden, West Jordan, Layton

Role Overview

We are seeking a Break/Fix Technician to provide IT service delivery, including IMAC, break-fix, and deskside support. This role involves troubleshooting, parts replacement, system upgrades, and basic deployments on client assets. The position requires travel between multiple locations in the greater Salt Lake City area and a reliable vehicle is necessary for this role. This is a long-term role with an expected duration of multiple years.

Key Responsibilities

• Provide IT service delivery, including IMAC, break-fix, and deskside support.
• Coordinate with end-users on expectations and availability to conduct services.
• Perform troubleshooting, parts replacement, system upgrades, and basic deployments.
• Identify potential issues that could adversely impact the end-user experience.
• Strive to meet all service level agreements and customer satisfaction goals.
• Escalate issues to the Desktop Support Site Lead when necessary.
• Follow predefined procedures and tasks in daily activities.
• Lift and move technology hardware up to 35 pounds and be on your feet for most of the day.

Required Qualifications

Experience: Minimum 1-3 years of experience in servicing or deploying computer equipment in a corporate environment. A proven customer service background is required.

Technical Skills: Knowledge of Windows operating system environments. CompTIA A+ certification or equivalent knowledge is required. Ability to comprehend and follow verbal and written technical instructions.

Other: Must be a U.S. Person. Candidates must possess excellent verbal and written communication skills, with an emphasis on customer service and conflict resolution.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our "Welcome Packet" as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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