Desktop Support Tier II

Apex Systems; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Everforth Apex Systems is seeking a Desktop Support Tier II specialist in SOUTH San Antonio, TX. This long-term contract role supports end users from a remote IT Service Desk, with core hours Monday through Friday, onsite in a conservative corporate office environment.

You will image PCs, deploy apps via SCCM, manage AD accounts, and troubleshoot Windows 11, Office 365, printers, and mobile devices while delivering strong customer service and precise documentation.

Qualifications

• Hands-on imaging, deployment, and troubleshooting.
• Experience with Windows 11 and Office 365 products.
• Basic Active Directory, Exchange, and networking knowledge.
• Customer service experience and clear documentation.

Responsibilities

• Image PCs and deploy applications using SCCM.
• Install, replace and configure hardware and software.
• Perform moves and basic troubleshooting for peripherals.
• Troubleshoot Windows 11 desktops, printers, and mobile devices.
• Install and troubleshoot Office 365 apps (Teams, SharePoint, OneDrive, MS Office).
• Assist with basic network/server issues (disk, memory, restarts).
• Manage AD user accounts and resolve lockouts, as needed.
• Document IT processes for Service Desk use.

Skills

Imaging & deployment

Windows 11 support

Office 365 administration

Active Directory

Networking basics

Customer service

Documentation

Tools

SCCM

Job description

Job #: 3051952

Desktop Support Tier II

Job Title: Desktop Support Tier II

Location: SOUTH San Antonio, TX 78221

Schedule: Monday-Friday Core Hours

Type: Long Term Open-ended Contract

POSITION SUMMARY

This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the client environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level III role.

RESPONSIBILITIES

• Image PCs and deploy applications using SCCM
• Install, replace and configure hardware, as well as install and configure all standard business and engineering software
• Perform general user and copier location moves for existing setups
• Perform hands-on advanced troubleshooting of Windows 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.
• Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
• Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
• Documentation of IT processes to be utilized by the Service Desk and technical teams where needed

REQUIREMENTS

• Hands-on experience with imaging, deploying machines and troubleshooting
• Experience with administration and support of PCs utilizing Windows 11 OS and Office 365 products
• Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
• Professional experience in customer service
• Candidate must be detailed orientated
• Good communication and documentation skills
• Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
• Overtime work may be required

PREFERRED QUALIFICATIONS

• IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate

PHYSICAL DEMANDS

• Ability to lift and carry up to 25 pounds
• Ability to kneel and run cables under desks and other office furniture

WORK ENVIRONMENT

Work will be in a conservative corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

BENEFITS

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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