Desktop/IT Support

Apex Systems; San Francisco (CA); Hybrid; USD 39,000 - 62,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

HSA (Health Savings Account)

Job summary

Everforth Apex is seeking an IT Support Specialist (Contractor) to join our in-office flex team in San Francisco, with remote support as needed. You will support employees across the organization, manage hardware onboarding, software portfolio administration via SSO, and help maintain inventory and knowledge bases.

Ideal candidates bring 2–3 years of help desk experience, strong OS knowledge (macOS/Windows/ChromeOS), and solid communication skills.

Qualifications

• 2–3 years of experience with help desk support and customer service.
• Experience with macOS, Windows, and ChromeOS.
• Strong communication and customer-service orientation.
• Experience with AV systems including Zoom and Google Hangouts.

Responsibilities

• Provide IT support to employees through in-office and remote support via the ticketing system.
• Serve as a point of contact for IT Support while collaborating with AV, IT Engineering, and Workplace teams.
• Assist with onboarding new hires, including hardware deployment and SaaS administration via SSO tool.
• Coordinate with IT Logistics to maintain accurate in-office inventory.
• Provide support for Gmail, Slack, Okta, and Zoom.
• Troubleshoot and support macOS, ChromeOS, and Windows.
• Become familiar with all aspects of the IT environment to help support, maintain, and scale it.
• Assist in keeping the knowledge base and documentation up to date.

Skills

Customer service

Communication

Problem solving

Tools

Gmail

Slack

Okta

Zoom

Job description

Job Description

Job#: 3056433

IT Support Specialist (Contractor)

Location

San Francisco

Contract length

6 months rolling

Overview

We are currently seeking an IT Support Specialist (Contractor) for our client’s IT Team. This position is an in‑office flex role supporting the San Francisco office, along with remote support. This role will be responsible for providing exceptional IT support to employees across the organization and office environment. This is an opportunity to work with the latest technology, grow your technical expertise, and have a meaningful impact on the success of the product and company.

About The Team

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together, the team ensures that the support experience across our client is maintained at the highest level. This includes providing a great user experience through employee‑facing IT support, ensuring computers and equipment get to the right place at the right time, and maintaining accurate inventory to support a growing user base.

About The Job

• Provide IT support to our client’s employees through in‑office and remote support via the ticketing system
• Serve as a point of contact for IT Support while collaborating with the AV, IT Engineering, and Workplace teams
• Assist with onboarding new hires, including hardware deployment, equipment setup, and administration of the SaaS application portfolio through the SSO tool
• Coordinate with the IT Logistics team to maintain accurate in‑office inventory
• Provide support for key software platforms, including Gmail, Slack, Okta, and Zoom
• Troubleshoot and support macOS, ChromeOS, and Windows
• Become familiar with all aspects of the IT environment to help support, maintain, and scale it
• Assist in keeping the knowledge base and documentation up to date

Preferred Qualifications

• 2–3 years of experience with help desk support and customer service
• Strong understanding of macOS, Windows, and ChromeOS operating systems
• Good understanding of AV systems, including Zoom and Google Hangouts
• Friendly, service‑oriented personality with an interest in teaching and helping others
• Strong communication skills and the ability to work effectively with a variety of people and personalities

Minimum Qualifications

• At least 2 years of experience with help desk support and customer service
• Familiarity with macOS, Windows, and ChromeOS operating systems
• Resourceful approach to problem‑solving and independently researching unfamiliar issues
• Passion for technology and delivering excellent customer service

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.