Break/Fix Technician - Mesa

Apex Systems; Mesa (AZ); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Weekly pay

Referral program

Zusammenfassung

Apex Systems is seeking a Break Fix Technician to support a top client in Mesa, Arizona. The position is onsite with a Monday–Friday 7am–4pm shift on a long-term contract.

You will perform IT service delivery, troubleshooting, parts replacement, and basic deployments across campus and remote locations, ensuring end-user satisfaction and adherence to client policies.

Qualifikationen

• 1–3 years of servicing/deploying computer equipment.
• Industry certs such as CompTIA A+/Net+/Security+.
• Proven customer service experience in a corporate setting.

Aufgaben

• IT service delivery (IMAC, Break Fix, Desk side Support) per client policy.
• Troubleshoot, replace parts, upgrade systems and perform basic deployments.
• Identify issues affecting End User experience and follow up actions.
• Escalate issues to Desktop Support Site Lead when needed.
• Provide onsite shadowing to Program Field Service Team.
• Develop technical and customer skills for broader field roles.
• Perform basic installation and maintenance of technical products.

Kenntnisse

IT service delivery

Troubleshooting

Customer service

End user support

Ausbildung

CompTIA A+

CompTIA Net+

CompTIA Security+

Jobbeschreibung

Job Description:

Apex Systems is hiring a Break Fix Technician to support one of their top clients in Mesa, Arizona. Please find the details below.

Job#: 3055951

Job Description:

Apex Systems is hiring a Break Fix Technician to support one of their top clients in Mesa, Arizona. Please find the details below.

Location: Mesa, Arizona (Onsite - not remote)

Shift: Monday-Friday 7am-4pm

Duration: Long-term, multi-year contract likely

Pay: $16-20/hr.

Principal Duties and Responsibilities:

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products

Required Skills and Competencies:

• Minimum 1-3 year experience in servicing/deploy computer equipment
• At least one industry standard certification such as CompTIA A+, Net+, or Security+.
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
• Please note that as a contract employee of Apex Systems, you'd be eligible for health, dental, vision, and life insurance; direct deposit, weekly pay, and our referral program*

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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