Brand & Store Team Lead

Tapestry, Inc.; Columbus (OH); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house under Tapestry, Inc. that seeks a Brand Ambassador to maintain leadership on the sales floor, deliver exceptional customer experiences, and drive brand awareness in Columbus, OH.

You will support hiring, training, and ongoing team development while upholding company policies and store initiatives. The role emphasizes customer focus, collaboration, and results, with duties spanning from merchandising and clienteling to performance feedback and operational

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level.
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of Company initiatives and support full operation of the business.
• Maintain a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team.
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures.

Skills

Leadership

Customer service

Sales analytics

Job description

Coach is a global fashion house under Tapestry, Inc. that seeks a Brand Ambassador to maintain leadership on the sales floor, deliver exceptional customer experiences, and drive brand awareness in Columbus, OH.

You will support hiring, training, and ongoing team development while upholding company policies and store initiatives. The role emphasizes customer focus, collaboration, and results, with duties spanning from merchandising and clienteling to performance feedback and operational