Store Leader & Brand Ambassador — Elevate Sales & Experience

Coach; Orland Park (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. We are a member of the Tapestry family, committed to inclusivity and innovation. This Brand Ambassador role focuses on leading the sales floor, delivering exceptional customer experiences, and driving store performance.

Join a team that values courage, creativity, and customer focus, with opportunities to mentor others, recruit talent, and contribute to a positive, inclusive workplace culture.

Qualifications

• Leadership presence on the sales floor to achieve sales targets
• Embodies Coach values and increases brand awareness
• Leads implementation of company initiatives and store operations
• Mentors team and drives personal development

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives
• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internals customer
• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Skills

Sales leadership

Brand ambassador

Customer experience

Recruiting

Job description

Coach is a global fashion house founded in New York in 1941. We are a member of the Tapestry family, committed to inclusivity and innovation. This Brand Ambassador role focuses on leading the sales floor, delivering exceptional customer experiences, and driving store performance.

Join a team that values courage, creativity, and customer focus, with opportunities to mentor others, recruit talent, and contribute to a positive, inclusive workplace culture.