Retail Team Lead: Growth, Coaching & CX

Coach; Beachwood (OH); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house reinventing itself with a focus on inclusive culture and exceptional customer service. We seek a Brand Ambassador to lead the sales floor, embody Coach values, and drive brand awareness while supporting the full operation of the store in Beachwood, OH.

The role emphasizes mentoring teams, recruiting support, and delivering a best-in-class customer experience through strategic clienteling and KPI-driven leadership.

Qualifications

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Ability to lift up to 50 pounds and perform physical tasks as part of store operations

Responsibilities

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Leads implementation of Company initiatives and supports full operation of the business
• Monitors sales data, identifies trends, and makes recommendations to enhance store performance

Skills

Leadership

Customer service

Sales

Team supervision

Job description

Coach is a global fashion house reinventing itself with a focus on inclusive culture and exceptional customer service. We seek a Brand Ambassador to lead the sales floor, embody Coach values, and drive brand awareness while supporting the full operation of the store in Beachwood, OH.

The role emphasizes mentoring teams, recruiting support, and delivering a best-in-class customer experience through strategic clienteling and KPI-driven leadership.