Brand Standards Coach - [Remote, Up to 100% Travel Required]

Lensa; Hyde Park Township (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Brand Standards Coach to elevate franchise operations. This remote role requires significant travel and focuses on improving operational efficiency and profitability across restaurants. You will be instrumental in supporting new openings and ensuring adherence to brand standards. Ideal candidates will possess strong management experience and a knack for problem-solving, with the ability to influence and coach teams effectively. Join a dynamic environment where your insights will drive success and uphold core values in a fun, fast-paced industry.

Qualifications

• 5-10 years of operations management experience required.
• Experience with franchise operations preferred.
• Completion of Management Development Program (MDP) is essential.

Responsibilities

• Conduct evaluations to improve restaurant operations and profitability.
• Support new restaurant openings and ensure brand standards are upheld.
• Provide hands-on training and constructive feedback during evaluations.

Skills

Operations Management

Financial Analysis

Problem-Solving

Communication Skills

Organizational Skills

Customer Focus

Education

High School Diploma or GED

College Degree

Tools

FOCUS System

Microsoft Office

Job description

Brand Standards Coach - [Remote, Up to 100% Travel Required]

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This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.

Job Description Summary

The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.

Duties And Responsibilities

1. Conduct ROIPs in restaurants to meet company goals for frequency.
2. Understand, interpret, uphold, and enforce brand standards & operational policies and procedures.
3. Support successful NROs.
4. Perform franchise calibration visits as determined by the Brand Standards Department.
5. Support the testing and roll-out of new products.
6. Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs.
7. Influence improvement of operational results through restaurant optimization.
8. Coach improvements in guest experience, product quality, training, and image to drive profitability.
9. Provide hands-on training during evaluations, providing positive and constructive feedback as necessary.
10. Ensure all visits are completed within the timelines identified in the ROIP process through efficient time and territory management.
11. Communicate any areas of improvement identified during restaurant visits.
12. Schedule all travel in the most cost-effective manner.
13. Complete all responsible administrative functions and requirements of the role in a timely manner.

Education, Experience & Certifications

1. High School Diploma or GED required; College degree preferred.
2. Five to ten years of progressive operations management experience required.
3. Experience working with franchisees preferred.
4. Industry experience in restaurant operations preferred.
5. Demonstrated knowledge of general math, P&L, and financial analysis skills.
6. Demonstrated knowledge of cash controls, labor/transaction forecasting.
7. Demonstrated flexibility and urgency in prioritizing and organizing projects.
8. Proficient with FOCUS System or other POS systems.
9. Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory management.
10. Completion of the Management Development Program (MDP).
11. Travel within region.

Functional Skills/Position Requirements

1. Ability to travel up to 90%, including weekends.
2. Effectively utilize data to generate insights for operations excellence.
3. Planning & prioritization skills to focus on highest impact and value.
4. Strong financial and business acumen.
5. Effective communication (written and oral) and strong presentation skills.
6. Maintain a professional demeanor aligned with Papa Johns' core values.
7. Problem-solving skills with the ability to use rigorous logic to solve problems with innovative solutions.
8. Advanced organizational skills, ability to manage time, plan, and work independently with flexibility and minimal supervision.
9. Ability to adapt to different situations and personalities, with the ability to diffuse volatile situations.
10. Ability to work in a challenging, fast-paced environment and adapt to new situations with a desire for continuous learning.
11. Effective communication, informing, and influencing within the organization.
12. High volume mentality; driven to achieve company goals through continuous improvement.

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion, and Teamwork.
• DO THE RIGHT THING – Integrity, Character, and Community.
• PEOPLE FIRST – Customer and Team member Focus.
• INNOVATE TO WIN – Think Differently and Lead Change.
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first.
• RESULTS DRIVEN – Commit to achieving objectives.
• INNOVATIVE MINDSET – Open to new ideas and ways of doing business.
• STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking.
• COLLABORATION – Work together in the most effective way.

Papa Johns is an equal opportunity employer. It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting