Brand Standards Coach - [Remote, Up to 100% Travel Required]

Lensa; Phoenix (AZ); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company seeks a Brand Standards Coach to enhance franchise growth and operational excellence. This role involves conducting evaluations, supporting new restaurant openings, and providing hands-on coaching to franchisees. The ideal candidate will have extensive experience in operations management, particularly in the restaurant industry, and possess strong communication and problem-solving skills. With a commitment to diversity and inclusion, this position offers a dynamic environment where your contributions will directly impact the success of the franchise system. If you thrive in fast-paced settings and are passionate about operational improvement, this opportunity is perfect for you.

Qualifications

• 5-10 years of operations management experience in the restaurant industry.
• Completion of Management Development Program (MDP) preferred.

Responsibilities

• Conduct ROIP evaluations and uphold brand standards.
• Train and support franchisees in management development.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Financial Analysis

Education

High School Diploma or GED

College Degree

Tools

FOCUS System

Microsoft Office Suite

Job description

Brand Standards Coach - [Remote, Up to 100% Travel Required]

Papa John's

Position Overview

The Brand Standards Coach (BSC) plays a vital role in enhancing the growth and success of our franchise system. The primary responsibilities include conducting Restaurant Operations Improvement Process (ROIP) evaluations and supporting New Restaurant Openings (NROs). The BSC builds credibility with franchisees through operational expertise, providing honest and proactive interactions during restaurant visits. They identify operational improvements to boost efficiency and profitability, uphold brand standards, and contribute to the overall growth of Papa John's.

Key Responsibilities

1. Conduct ROIP evaluations to meet company visit frequency goals.
2. Uphold and enforce brand standards, operational policies, and procedures.
3. Support successful NROs and perform calibration visits as required.
4. Assist in testing and rolling out new products.
5. Train and support franchisees and their teams in management development and promotional activities.
6. Influence operational improvements through restaurant optimization.
7. Provide hands-on coaching during evaluations, offering constructive feedback.
8. Manage time and territory efficiently to complete all visits within designated timelines.
9. Communicate identified areas for improvement effectively.
10. Plan travel cost-effectively and complete administrative tasks promptly.

Minimum Qualifications

• High School Diploma or GED; college degree preferred.
• 5-10 years of progressive operations management experience.
• Experience with franchise operations and restaurant industry preferred.
• Strong knowledge of math, P&L, financial analysis, cash controls, and labor forecasting.
• Proficiency with FOCUS System or similar POS systems and Microsoft Office suite.
• Completion of Management Development Program (MDP).
• Willingness and ability to travel up to 90%, including weekends, and reside near a major airport.

Skills and Attributes

• Excellent communication and presentation skills.
• Strong problem-solving and organizational skills.
• Ability to work independently and adapt to fast-paced environments.
• Professional demeanor aligned with Papa John's values.

Our core values include everyone belongs, doing the right thing, putting people first, and innovating to win. We are committed to diversity, equity, inclusion, and equal employment opportunities for all.