Sr. Brand Standards Coach- Remote (up to 100% travel required)

Papa Johns; Richmond (VA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Brand Standards Coach, where your expertise will drive operational excellence and brand integrity. In this pivotal role, you will lead evaluations and support new restaurant openings, ensuring the highest standards of quality and efficiency. Your influence will shape the guest experience and enhance profitability through effective coaching and training. If you're passionate about operational improvement and thrive in a dynamic environment, this is the perfect opportunity to make a significant impact in the food service industry.

Qualifications

• Experience in restaurant operations and brand standards enforcement.
• Proven ability to coach and develop team members effectively.

Responsibilities

• Conduct evaluations to improve restaurant operations and uphold brand standards.
• Provide training and feedback to team members during restaurant visits.

Skills

Operational Knowledge

Coaching Skills

Time Management

Communication Skills

Training and Development

Education

Bachelor's Degree

Management Training

Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Senior Brand Standards Coach (SBSC) role is critical for elevating the growth and success of our franchise system. The SBSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. An additional function is supporting New Restaurant Openings (NROs). The SBSC leads a team of BSCs. The SBSC provides coaching and guidance to BSCs and is responsible for their BSC’s time management and ROIP frequency. They build influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The SBSC upholds the core values and operational brand standards to protect and grow the Papa Johns' brand. The SBSC drives operational improvement through the ROIP process to protect the brand and promote growth.

Duties & Responsibilities (other Duties As Assigned)

• Conduct ROIPs in restaurants to meet company goals for frequency.
• Understand, interpret, uphold, and enforce brand standards and operational policies and procedures.
• Support successful NROs.
• Perform franchise calibration visits as determined by the Brand Standards Department.
• Support the testing and roll-out of new products.
• Be fluent in all aspects of the Management Development Program (MDP) and period promotion training; conduct successful training of new team members for NROs.
• Influence operational results through restaurant optimization.
• Coach improvements in guest experience, product quality, training, and image to drive profitability.
• Provide hands-on training during evaluations and offer positive, constructive feedback as necessary.
• Manage time and territory efficiently.
• Communicate any areas of improvement identified during restaurant visits.
• Schedule all travel in the most cost-effective manner.
• Complete all administrative functions and requirements of the role in a timely manner.
• Oversee a team of BSCs, providing guidance, performance feedback, and direction on time management and ROIP execution.

Everyone loves pizza, and behind every slice are dedicated people working hard to deliver it. This work can be complex and challenging, but also rewarding. If you seek a fulfilling career with a company that’s always moving forward, we’re the right place.

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