Brand Standards Coach - [Remote, Up to 100% Travel Required]

Lensa; Indianapolis (IN); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is looking for a Brand Standards Coach to enhance franchise operations and uphold brand standards. This remote role involves significant travel, requiring strong operational knowledge and the ability to influence franchisees positively. You'll conduct evaluations, support new restaurant openings, and provide hands-on training to improve guest experience and profitability. If you're passionate about operational excellence and enjoy working in a dynamic environment, this position offers a unique opportunity to make a significant impact while enjoying the flexibility of remote work.

Qualifications

• 5-10 years of operations management experience required.
• Knowledge of financial analysis and P&L skills demonstrated.

Responsibilities

• Conduct ROIPs in restaurants to meet company goals.
• Support successful New Restaurant Openings (NROs).

Skills

Operations Management

Financial Analysis

Problem-Solving

Communication Skills

Planning & Prioritization

Education

High School Diploma or GED

College Degree

Tools

FOCUS System

Microsoft Office

Job description

Brand Standards Coach - [Remote, Up to 100% Travel Required]

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Papa John's, is seeking professionals. Apply via Lensa today!

This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.

Job Description Summary

The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.

Duties And Responsibilities

1. Conduct ROIPs in restaurants to meet company goals for frequency
2. Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
3. Support successful NROs
4. Perform franchise calibration visits as determined by the Brand Standards Department
5. Support the testing and roll-out of new products
6. Be fluent in all aspects of the Management Development Program (MDP) and period promotion training; conduct successful training of new team members for NROs
7. Influence improvement of operational results through restaurant optimization
8. Coach improvements in guest experience, product quality, training, and image to drive profitability
9. Provide hands-on training during evaluations, offering positive and constructive feedback as necessary
10. Manage time and territory efficiently to ensure all visits are completed within the timelines identified in the ROIP process
11. Communicate any areas of improvement identified during restaurant visits
12. Schedule all travel in the most cost-effective manner
13. Complete all administrative functions and requirements of the role promptly

Education, Experience & Certifications

• High School Diploma or GED required; College degree preferred
• Five to ten years of progressive operations management experience required
• Experience working with franchisees preferred
• Industry experience in restaurant operations preferred
• Knowledge of general math, P&L, and financial analysis skills demonstrated
• Knowledge of cash controls, labor/transaction forecasting demonstrated
• Flexibility and urgency in prioritizing and organizing projects demonstrated
• Proficient with FOCUS System or other POS systems
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook); ability to read maps and use them for time and territory management
• Completion of the Management Development Program (MDP)
• Travel within region required

Functional Skills/Position Requirements

• Ability to travel up to 90%, including weekends
• Utilize data effectively to generate insights for operational excellence
• Planning & prioritization skills to focus on highest impact and value
• Strong financial and business acumen
• Effective written and oral communication and presentation skills
• Maintain a professional demeanor aligned with Papa Johns core values
• Problem-solving skills with innovative and effective solutions
• Advanced organizational skills; ability to manage time, plan, and work independently with minimal supervision
• Adaptability to different situations and personalities; ability to diffuse volatile situations
• Ability to work in a challenging, fast-paced environment and to learn continuously
• Effective communication, informing, and influencing skills within the organization
• High volume mentality; driven to achieve company goals through continuous improvement

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion, and Teamwork
• DO THE RIGHT THING – Integrity, Character, and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Prioritize customer needs
• RESULTS DRIVEN – Achieve objectives
• INNOVATIVE MINDSET – Embrace new ideas and approaches
• STRATEGIC THOUGHT LEADERSHIP – Engage in logical, systematic thinking
• COLLABORATION – Work effectively with others

Papa Johns is an equal opportunity employer. It is the policy to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status, civil partnership, national or ethnic origin, pregnancy, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.