Brand Standards Coach - [Remote, Up to 100% Travel Required]

Lensa; Columbus (OH); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Brand Standards Coach to elevate the growth of its franchise system. This remote role involves extensive travel, focusing on operational improvements and supporting new restaurant openings. The ideal candidate will leverage their operational knowledge to influence franchisees positively and uphold brand standards. Join a dynamic team that values diversity, innovation, and fun while making a significant impact in the restaurant industry. If you are passionate about operational excellence and enjoy coaching others, this is the perfect opportunity for you.

Qualifications

• 5-10 years of operations management experience required.
• Experience with franchisees and restaurant operations preferred.
• Completion of Management Development Program (MDP) is necessary.

Responsibilities

• Conduct ROIPs to meet company goals for frequency.
• Support New Restaurant Openings and perform franchise calibration visits.
• Coach improvements in guest experience and operational results.

Skills

Operations Management

Financial Analysis

Communication Skills

Problem-Solving

Adaptability

Education

High School Diploma or GED

College Degree

Tools

FOCUS System

Microsoft Office

Job description

Brand Standards Coach - [Remote, Up to 100% Travel Required]

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This is a remote role that requires up to 90-100% travel. Candidates may reside anywhere within the state but must be located near a major or hub airport for ease of travel.
Job Description Summary
The Brand Standards Coach (BSC) role is critical for elevating the growth and success of our franchise system. The BSC’s primary function is facilitating Restaurant Operations Improvement Process (ROIP) evaluations. The BSC is also responsible for supporting New Restaurant Openings (NROs). The BSC builds influence through strong operational knowledge and credibility with franchisees and their employees. They provide proactive, honest, and informative interactions during restaurant visits. They identify key areas for improvement related to operational efficiency and profitability. The BSC is viewed as an invaluable resource while upholding core values and operational brand standards to protect and grow the Papa Johns brand. The BSC protects the Papa Johns brand by driving operational improvement through the ROIP process.

Duties And Responsibilities

• Conduct ROIPs in restaurants to meet company goals for frequency
• Understand, interpret, uphold, and enforce brand standards & operational policies and procedures
• Support successful NROs
• Perform franchise calibration visits as determined by the Brand Standards Department
• Support the testing and roll-out of new products
• Must be fluent in all aspects of the Management Development Program (MDP) and period promotion training; must conduct successful training of new team members for NROs
• Influence improvement of operational results through restaurant optimization
• Coach improvements in guest experience, product quality, training, and image to drive profitability
• Provide hands-on training during evaluations, providing positive and constructive feedback as necessary
• Manage time and territory efficiently to ensure all visits are completed within the timelines identified in the ROIP process
• Communicate any areas of improvement identified during restaurant visits
• Schedule all travel in the most cost-effective manner
• Complete all responsible administrative functions and requirements of the role in a timely manner

Education, Experience & Certifications

• High School Diploma or GED required; College degree preferred
• Five to ten years of progressive operations management experience required
• Experience working with franchisees preferred
• Industry experience in restaurant operations preferred
• Knowledge of general math, P&L, and financial analysis skills
• Knowledge of cash controls, labor/transaction forecasting
• Flexibility and urgency in prioritizing and organizing projects
• Proficient with FOCUS System or other POS systems
• Proficient with Microsoft Office applications; ability to read maps and use them for time and territory management
• Completion of the Management Development Program (MDP)
• Travel within region

Functional Skills/Position Requirements

• Ability to travel up to 90%, including weekends
• Utilize data effectively to generate insights for operational excellence
• Planning & prioritization skills for high-impact, high-value activities
• Strong financial and business acumen
• Effective communication and presentation skills
• Maintain a professional demeanor aligned with Papa Johns core values
• Problem-solving skills with innovative solutions
• Organizational skills to manage time, plan, and work independently
• Adaptability to different situations and personalities, with conflict resolution skills
• Ability to work in a fast-paced environment and pursue continuous learning
• Effective communication within the organization
• High volume mentality; driven to achieve company goals through continuous improvement

Our Values

• EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
• DO THE RIGHT THING – Integrity, Character and Community
• PEOPLE FIRST – Customer and Team member Focus
• INNOVATE TO WIN – Think Differently and Lead Change
• HAVE FUN – It’s Pizza, It Has To Be Fun!

Our Core Competencies

• CUSTOMER FOCUSED - Put the customer’s needs first
• RESULTS DRIVEN – Achieve objectives
• INNOVATIVE MINDSET – Embrace new ideas and change
• STRATEGIC THINKING – Engage in logical, systematic thinking
• COLLABORATION – Work effectively with others

Papa Johns is an equal opportunity employer. It is the policy to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status, national or ethnic origin, pregnancy, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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