Brand Specialist & Customer Experience Advocate

Macy's; Pasadena (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

401(k) match

Paid time off

Holidays

Learning & development

Employee Assistance Program

Job summary

Macy's in Pasadena seeks an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build a loyal clientele, and collaborate with stylists, leadership, and vendor teams to meet sales goals.

This role requires a minimum of 1 year in selling or retail, strong communication, and the ability to work varying hours in a fast-paced environment.

Qualifications

• Minimum 1 year of selling or retail experience.
• Excellent verbal and written communication.
• Ability to lift and stand for extended periods.
• Strong customer service with upselling mindset.

Responsibilities

• Provide exceptional customer experiences and build relationships.
• Greet customers, recommend products, and upsell.
• Serve as liaison between vendors, stylists, and store leadership.
• Maintain neat sales floor with clear signage.
• Plan and execute customer events and local marketing initiatives.
• Operate Macy's POS and devices to complete sales.

Skills

Customer service

Upselling

Vendor knowledge

Communication

Education

High school diploma

Tools

POS systems

Job description

Macy's in Pasadena seeks an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build a loyal clientele, and collaborate with stylists, leadership, and vendor teams to meet sales goals.

This role requires a minimum of 1 year in selling or retail, strong communication, and the ability to work varying hours in a fast-paced environment.