Brand Ambassador & Upsell Specialist

Macy's; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an Ambassador who connects with customers, shares vendor product knowledge to upsell, and builds repeat clientele. You will act as the expert for designated brands, coordinating with personal stylists, store leadership, and vendor communities to drive sales and merchandising initiatives.

This full-time role requires a customer-first mindset, strong communication, and the ability to work independently or with a team.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Ability to build relationships with customers and convert them into clients.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and personal stylists, and store leadership
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Lead customer facing vendor sponsored events with vendor partnerships
• Be proficient in Macy's POS systems and company devices to wrap up sales
• Foster an environment of acceptance and respect with colleagues, customers, and communities

Skills

Retail experience

Customer service

Upselling

Communication

Time management

Tools

POS systems

Job description

Macy's is hiring an Ambassador who connects with customers, shares vendor product knowledge to upsell, and builds repeat clientele. You will act as the expert for designated brands, coordinating with personal stylists, store leadership, and vendor communities to drive sales and merchandising initiatives.

This full-time role requires a customer-first mindset, strong communication, and the ability to work independently or with a team.