Brand-Savvy SaaS Client Success Manager – Dallas

CounterFind, Inc.; Dallas (TX); Presencial; USD 65 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonus

Equity incentives

Paid vacation & holidays

Learning-focused culture

Opportunity to work with world-class

Resumo da oferta

CounterFind, Inc. is seeking a Client Success Manager in the Dallas, TX area to own and manage a portfolio of high-profile brands.

You will focus on retention, product adoption, client satisfaction, and growth, serving as the primary day-to-day advocate across Sales, Product, and Operations to deliver exceptional client experiences. You will lead onboarding, provide regular strategic insights, and manage renewals and expansions while building executive-level relationships and monitoring client

Qualificações

• 2-3 years of experience in a Client Success, Account Management, or similar SaaS role.
• Strong written and verbal communication skills.
• Ability to manage multiple accounts while prioritizing effectively.
• Consultative mindset with strong problem-solving skills.
• Comfortable presenting insights, data, and recommendations to clients.
• Detail-oriented and results-focused.
• People-oriented, collaborative, and positive team player.
• Confidence interacting with senior stakeholders and executives.
• Experience working cross-functionally with Sales, Product, and Engineering teams.

Responsabilidades

• Own and manage a portfolio of clients, serving as their primary point of contact.
• Lead client onboarding, training, and ongoing platform adoption.
• Deliver regular reporting, insights, and strategic recommendations to clients.
• Build strong, trusted relationships with client stakeholders, including executive-level contacts.
• Proactively monitor client health, identify risks, and address issues before they escape.
• Collaborate closely with Sales on renewals and expansion opportunities.
• Identify upsell opportunities and help drive account growth in partnership with leadership.
• Work cross-functionally with Product, Engineering, and Operations to escalated issues and share client feedback.
• Maintain accurate account documentation, notes, and reporting in internal systems.
• Contribute to improvements in onboarding, reporting, and client success processes.

Conhecimentos

Client Success

Account Management

SaaS

Communication

Cross-functional

Formação académica

Bachelor’s degree

Ferramentas

Google Sheets

Google Slides

Descrição da oferta de emprego

CounterFind, Inc. is seeking a Client Success Manager in the Dallas, TX area to own and manage a portfolio of high-profile brands.

You will focus on retention, product adoption, client satisfaction, and growth, serving as the primary day-to-day advocate across Sales, Product, and Operations to deliver exceptional client experiences. You will lead onboarding, provide regular strategic insights, and manage renewals and expansions while building executive-level relationships and monitoring client