Dallas Construction Customer Success Manager — SaaS Growth

JobTread Software; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Join a small, growing team

Upward career mobility at a high-growt

Make an impact and advance your career

Job summary

JobTread Software in Dallas is seeking a Customer Success Manager to manage a portfolio of client accounts and maximize value from our construction management software. You will drive adoption, provide strategic guidance, and support customers in optimizing workflows.

The role emphasizes retention, satisfaction, and proactive engagement with customers, with opportunities to grow in an entrepreneurial, team-based startup environment in Dallas.

Qualifications

• 1-2+ years in customer success or account management at a SaaS or software company.
• Prior work experience or knowledge of the construction industry or construction management software is a MUST.
• Experience with Salesforce, Slack, etc. is a plus.
• Ambitious, resourceful, entrepreneurial spirit and strong communication skills.

Responsibilities

• Manage a portfolio of customer accounts.
• Become a JobTread product expert and learn ongoing product updates.
• Conduct online product trainings via Zoom.
• Perform ongoing assessment & outreach to ensure customer success.
• Provide consultative feedback to improve customer workflows.
• Record and manage all customer activities in Salesforce.
• Work closely with the Development Team to identify and communicate product issues.

Skills

Customer success

SaaS experience

Construction industry

Salesforce

Communication

Project management

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Slack

Job description

JobTread Software in Dallas is seeking a Customer Success Manager to manage a portfolio of client accounts and maximize value from our construction management software. You will drive adoption, provide strategic guidance, and support customers in optimizing workflows.

The role emphasizes retention, satisfaction, and proactive engagement with customers, with opportunities to grow in an entrepreneurial, team-based startup environment in Dallas.