Brand Representative - Spokane Valley Mall, Hollister

Abercrombie & Fitch Co.; Spokane Valley (WA); On-site; USD 20,664 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Spokane Valley, United States, to enhance customer experiences and manage store operations. You will engage customers with warmth, ensuring their needs are met while maintaining an organized sales environment. Responsibilities include assisting in product replenishment, processing transactions at checkout, and supporting online order fulfillment. This role is suitable for individuals who enjoy connecting with customers and creating a welcoming atmosphere.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean, organized sales environment.
• Accurately process purchases, returns, and exchanges at checkout.
• Support omni-channel experience by managing online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.