Brand Representative - South Plains Mall, Hollister

Abercrombie & Fitch Co.; Lubbock (TX); On-site; USD 25,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Lubbock, Texas, to create a welcoming store experience. The role involves engaging with customers, assisting them with their needs, and maintaining the sales floor through organization and presentation. Ideal candidates should have strong customer service skills and experience in processing transactions. This position promotes a friendly atmosphere and supports omni-channel shopping.

Qualifications

• Ability to provide attentive and engaging customer service.
• Skills in maintaining a well-organized and visually appealing store environment.
• Experience in processing transactions and handling cash accurately.

Responsibilities

• Engage customers with care and assist them in finding their needs.
• Maintain a clean and organized sales environment.
• Process purchases and returns efficiently at the cash wrap.

Skills

Customer service

Sales support

Communication

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.