Brand Representative - Viewmont Mall, Hollister

Abercrombie & Fitch Co.; Scranton (Lackawanna County); On-site; USD 20,664 - 27,552; Full time

Job summary

Abercrombie & Fitch Co. in Scranton is looking for Brand Representatives to enhance the customer experience in-store. In this role, you will provide attentive service, ensuring customer needs are anticipated and met. Responsibilities include maintaining a clean and organized sales floor, processing transactions accurately, and assisting with online orders. We seek individuals passionate about creating a welcoming environment and connecting authentically with customers.

Qualifications

• Strong interpersonal skills for engaging and communicating with customers.
• Ability to maintain a clean and organized store environment.
• Experience with retail operations is a plus.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain sales environment.
• Accurately process purchases, returns, and exchanges.
• Assist with online order fulfillment and customer inquiries.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.