Brand Representative - Logan Valley Mall, Hollister

Abercrombie & Fitch Co.; Altoona (PA); On-site; USD 25,000 - 35,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Altoona, Pennsylvania, to enhance customer experience by providing attentive service, maintaining store presentation, and ensuring a smooth checkout process. Ideal candidates enjoy connecting with customers and have a knack for presenting products well. Responsibilities also include supporting online orders and ensuring merchandise is well-organized. If you're passionate about retail and customer service, we want you on our team!

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to maintain a clean and organized store environment.
• Experience with cash wrap operations is a plus.

Responsibilities

• Provide warm and attentive service to all customers.
• Support product replenishment and maintain visual standards.
• Process purchases and returns accurately.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.