Brand Representative - Richland Mall, Hollister

Abercrombie & Fitch Co.; Waco (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

Abercrombie & Fitch Co. in Waco, Texas is seeking Brand Representatives to enhance in-store experiences through exceptional customer service. This role involves engaging with customers, maintaining an organized store, and efficiently handling purchases and returns. Candidates should be enthusiastic about connecting with shoppers and ensuring a welcoming environment. Prior retail experience is a plus. Join us to create memorable shopping experiences in a dynamic team culture.

Qualifications

• Excellent communication skills.
• Ability to provide attentive customer service.
• Experience in retail or similar environments preferred.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support online order fulfillment and in-store pickups.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.