Brand Representative - Seattle Premium Outlets, Hollister

Abercrombie & Fitch Co.; Quil Ceda Village (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Quil Ceda Village, Washington, to create an engaging store experience. Responsibilities include providing attentive customer service, maintaining sales floor standards, and efficiently processing customer transactions. Ideal candidates will excel in communication and have a passion for assisting customers. Join a team that strives to deliver authentic brand representation and a welcoming environment for all.

Qualifications

• Strong communication skills for customer engagement.
• Ability to maintain a well-presented store environment.
• Experience in sales or retail is a plus.

Responsibilities

• Provide warm and attentive service to all customers.
• Maintain a clean and organized sales environment.
• Process purchases and returns accurately.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.