Brand Representative - University Place, Hollister

Abercrombie & Fitch Co.; Orem (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. in Orem, Utah, is seeking Brand Representatives to enhance the store experience by engaging customers, assisting with their needs, and maintaining a welcoming environment. Key responsibilities include providing excellent customer service, supporting product replenishment, and efficiently handling cash wrap operations. The ideal candidate enjoys interacting with customers and takes pride in presenting a visually appealing store. Join our team to create a memorable shopping experience for all customers.

Qualifications

• Enjoys connecting with customers and providing excellent service.
• Strong attention to detail for maintaining store presentation.
• Ability to handle cash wrap operations accurately.

Responsibilities

• Provide warm and attentive service to all customers.
• Maintain a clean and organized sales environment.
• Process purchases, returns, and exchanges efficiently.
• Support online order fulfillment and in-store pick-up.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.