Brand Relations & Service Lead

Darling Ingredients; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Darling Ingredients seeks a seasoned Customer Relationship Manager to be the primary liaison for national and branded customers, coordinating service and support across DAR PRO facilities, internal departments, and third-party providers.

You will maintain comprehensive customer records, ensure accurate billing and contract compliance, and partner with cross-functional teams to support retention and business objectives.

Qualifications

• 2+ years of customer service experience in an office or corporate environment.
• Proficiency with CRM systems and Microsoft Office.
• Strong multitasking and time management skills.
• Excellent verbal and written communication.
• Ability to learn new systems quickly.
• Ability to work independently with sound judgment.
• Customer service oriented with commitment to quality.

Responsibilities

• Lead service communications and analyze data to identify improvement opportunities.
• Maintain comprehensive customer records.
• Coordinate with accounting and operations for billing and contracts.
• Collaborate with cross-functional stakeholders.
• Serve as primary liaison for major accounts on service issues and changes.
• Manage relationships with national, branded, high-value accounts and brokers.
• Escalate complex service issues and oversee resolution.
• Evaluate situations and implement corrective actions.
• Analyze service performance data and recommend process improvements.
• Coordinate activities among customers, operations, accounting, and vendors.
• Ensure accuracy of customer records and billing information.
• Partner with leadership to support retention and objectives.
• Other duties as assigned.

Skills

CRM systems

Microsoft Office

Multitasking

Communication

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Tools

Oracle

Windows OS

Enterprise systems

Job description

Darling Ingredients seeks a seasoned Customer Relationship Manager to be the primary liaison for national and branded customers, coordinating service and support across DAR PRO facilities, internal departments, and third-party providers.

You will maintain comprehensive customer records, ensure accurate billing and contract compliance, and partner with cross-functional teams to support retention and business objectives.