Brand Protection & Guest Experience Lead

Ecolab; Mountain View (CA); On-site; USD 54,000 - 80,000; Full time

Job summary

Ecolab's EcoSure team in San Francisco, CA, is seeking a Brand Protection Advisor to perform on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.

You will partner with clients to identify risks, reinforce brand standards, and drive continuous improvement, delivering concise presentations and collaborating with EcoSure and Ecolab teams to meet client expectations.

Qualifications

• High school diploma.
• Two years of hospitality industry experience.
• Current and valid Driver’s License with no restrictions.
• Age 21+; no immigration sponsorship available.

Responsibilities

• Conduct on-site brand protection visits using coaching and training.
• Develop and deliver summary presentations of findings and recommendations.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits weekly and maintain client experience.
• Utilize iPad, Microsoft Suite and CRM for planning and execution.
• Support growth initiatives for company and clients.
• Adhere to HIPAA guidelines where applicable during hotel/education/healthcare visits.

Skills

Multilingual

Customer service

Consultative skills

Planning & organization

Problem solving

Team collaboration

Education

High school diploma

Job description

Ecolab's EcoSure team in San Francisco, CA, is seeking a Brand Protection Advisor to perform on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.

You will partner with clients to identify risks, reinforce brand standards, and drive continuous improvement, delivering concise presentations and collaborating with EcoSure and Ecolab teams to meet client expectations.